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Pricing and Billing
Does my the staff/committee discount apply to all items?
  The staff/committee discount does not apply to the following: wholesale custom items, sale-priced items, items priced under $1.00, items with a YL Giveback symbol, and items in the YLS Market Place. Additionally, the Young Life Store reserves the right to restrict the Staff Discount on any items.
How do I receive my staff/committee discount?
  Staff/committee discounts are applied to your account permanently once you use the Staff Coupon code on your first order. To access the coupon code, find the link on the My Cart page that says, "FIRST TIME STAFF MEMBERS SIGN IN HERE" and follow the instructions. If you are still experiencing difficulty receiving a staff discount please contact customer service HERE.
Do I have to pay sales tax?
  Sales tax will be applied if your billing zip code is located in one of the following states:

AL, AK, AS, AZ, AR, CA, DE, GA, ID, IA, LA, MS, MT, NV, NH, NC, ND, OR, PA, SC, SD, WA
I need a copy of my receipt/invoice.
  Click the Account link at the bottom of the page or the silhouette icon in the upper right. You can access order records once logged in.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).