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Our response to COVID-19
 


UPDATED: April 10, 2020


When the cares of my heart are many, your consolations cheer my soul. Psalms 94:19

First, we want you to know we are thinking about and praying for every one of you daily as we continue in these trying times. We feel solidarity with you as you face new challenges. A great encouragement to us is seeing the creativity and fortitude with which staff around the world are approaching contact work amidst social separation. It inspires us to grow and innovate, and we feel a profound sense of orienting towards what is truly important.

Please read on to see how we are responding and know that we will update this page in real-time with any significant changes.

1. We plan to continue shipping orders. Our warehouse is located in Orange County, California where strict shelter in place guidelines are in effect, but we've been granted special permission to continue fulfilling orders. As of today, we will ship orders at least once a week unless even stricter restrictions are handed down by state or local government. As a result, please anticipate delays of 5-7 business days on top of normal delivery timelines. If you have a special circumstance requiring immediate attention, please reach out to us by phone or email. Recently, UPS and other carriers have removed the shipping timeline guarantees. We appreciate your patience and understanding as we navigate a logistics landscape that is heavily affected.

2. We've taken extra steps to ensure your health and safety. Cleanliness in our fulfillment center has always been a priority, but here are a few ways we're approaching this specific situation. Any of our staff members that can work from home are doing so. We're also practicing regular cleaning and disinfecting at our shipping station. Thankfully no one on-site has shown COVID-19 symptoms yet, but if they do they will be immediately told to self-quarantine at home. You can order with confidence knowing that we are taking every possible step to prevent the spread of the virus while remaining open.

3. If you are ordering custom goods that ship directly from a manufacturer or printer there will be some varying effects on timelines and availability. In general, it's a good idea to factor an additional week to all production timelines across our website. We are doing our best to stay informed regarding any of our supplier's closures. If production will be significantly delayed or canceled we will temporarily hide any affected products from our website.

4. We are maintaining office hours, but our responses will likely be somewhat delayed considering our work-from-home situations. Please continue to reach out and expect replies to your questions or concerns within 24 hours on weekdays.


We are here and ready to help you in any way we possibly can. For example, many of you know about our online fundraising capabilities. If you are looking for an excellent way to fundraise online and would like to avoid fulfilling orders yourself, contact us at 800-266-1665 for more information.

Our sincerest hope is for the health and wellness of you and your families. May you also have deep hope in this time of uncertainty!

- The Young Life Store Staff